Commentaries and Op/Eds     

I believe that those of us who have had the benefit of foreign travel have an obligation to share what we
think we know with our fellow citizens.
-- William Jefferson Clinton

by Rene A. Henry

SETTLE, Wash., May 17 – So-called leaders in Washington, D.C. and corporate America are
killing the truth. Even worse, society is condoning the lies. The public has known for years that
politicians and many companies and organizations lie. Now lies are so common and
widespread that unfortunately lying is becoming accepted behavior.

The Trump Administration even added new words to our vocabulary: “fake news” and
“alternative facts.” Former White House communications director Hope Hicks told a
Congressional committee she told “white lies.” To me the truth is the truth and always will be.
And a lie is a lie is a lie. Period. “A lie can travel half way around the world while the truth is
putting on its shoes” and “When in doubt tell the truth” are quotes attributed to Mark Twain.

The Fact Checker blog of the Washington Post reported that in just his first 466 days in office
President Donald J. Trump made 3,001 false or misleading claims. They didn’t report the
number made by his staff.

In 2007, the Supreme Court of the State of Washington even made it legal for politicians to lie.
In its a 5-4 decision the court ruled that the First Amendment protects political campaign lies.
Why should I believe any Washington politicians?

The FBI is the federal enforcer. The FBI can lie to you but anyone who lies to a federal agent
faces up to five years in prison and a $250,000 fine. Martha Stewart and former Illinois
Governor Rod Blagojevic were sent to prison for doing so but recently the Department of
Justice has not prosecuted liars.

I’ve been lied to by companies, organizations, institutions and individuals. One lie I keep
hearing from corporate America is “I work in the office of the president.” I’ve reported directly to
several presidents during my career and always had an adjacent office. So, when someone
tells me “I work in the office of the president,” should I assume s/he is physically located a few
steps away from the head of the company? No. More often than not today that person has
been given a glorified title and may be working hundreds or thousands of miles away from the

I don’t know where this ridiculous and absurd practice began of companies having employees
say they work in the office of the president when they physically are not. I consider it
misleading, unethical, deceitful and a lie.

Recently, when I had a simple request to Directv for a current channel listing I learned that
AT&T continues to practice this misrepresentation. Before being acquired by AT&T I only
needed to email my request to customer service at Directv. AT&T discontinued the email
address and I had to call a toll-free number where I got no help even when I asked for the name
of the president of Directv. Another casualty with the AT&T acquisition was a senior vice
president of public relations for Directv who was always responsive and helpful.

I next wrote Michael Viola, AT&T’s senior vice president of investor relations asking him this
same question. No one from his office responded but I when Diana J. Pon called me and said
she was in the office of the president, because of a similar problem 10 years ago, I doubted
everything she said. She refused to give me the name of the head of Directv saying
“Employment information, contact information and addresses are considered proprietary.…” To
see if she would tell me the truth, I asked her to walk over the desk of the secretary for Randall
Stephenson, AT&T’s president, and ask her since this was public information. I also asked to
be connected with the head of public relations to assist with this article. Pon never got back to
me, I still have not received my channel listings, but did get an email saying my Directv charges
would increase next month!

I couldn’t believe that someone in Viola’s office would not just respond but instead elevated my
request to the “president’s office” so I wrote him again and questioned his management
practices. This time Viola’s gate guard directed my letter to one of Pon’s colleagues in the
“office of the president,” Augustin Juarez. I was back to square one.

I get some of my best material for books and commentaries from personal experience. I doubt if
Pon or Juarez with their superfluous titles have even met Stephenson. As a writer I often am in
contact with company presidents and their assistants. AT&T is doing a disservice to so many
honest and transparent companies.

In 2008 when I had a similar truth issue with AT&T I reported it in a widely published article.
Then spokesperson Seth Bloom told me that AT&T did not create the “office of the president”
but inherited it with the acquisition of Cingular Wireless. “The ‘office of the president’ is the
name we give to the customer service team in our mobility group,” Bloom said, and noted they
are based in several offices around the country and no one is physically near the president.
What does AT&T believe it is accomplishing by giving its customer service people such a
glorified title and in my opinion asking employees to lie?

Last week AT&T’s Stephenson said it was a big mistake to hire Trump attorney Michael Cohen
as a political consultant for $600,000. Does he have any idea how many people “work” in his
office and is it a big mistake if they say they do?

I love what my friend Kevin McCauley recently wrote as editor-in-chief of Jack O’Dwyer’s
Newsletter, the preeminent publication in public relations: “My grandmother used to threaten
that she’d wash my mouth out with soap if I ever lied. The White House could use a shipment
of soap right about now.” I would add to send a case or two as well to AT&T.

It is time now for companies to eliminate all misleading and deceptive practices, be transparent
and always tell the truth.  No company has anything to gain by having an employee say “I work
in the office of the president” when the employee does not.  Ethics.  Honesty.  Integrity.  Truth.  
Corporate America CEOs need to get back to the basics.

Selected Op/Eds and Commentaries

To access any of the following click on the headline ...

Politicians and Corporate America Are Killing the Truth -  published by Jack O'Dwyer's Newsletter
and Caribbean News Now, May 18, 2018
So-called leaders in Washington, D.C. and corporate America are killing the truth. Even worse, society is
condoning the lies. The public has known for years that politicians and many companies and organizations

lie. Now lies are so common and widespread that unfortunately lying is becoming accepted behavior.

News and Fake News - What to Believe?, published by Huntington News Network, October 23, 2017
Every day we are inundated with information – perhaps even too much information – but what can we
believe? What is real news or fake news? Fact or fiction? Truths, half-truths or lies? Or even so-called
alternative facts?

Law Enforcement Must Communicate In Crises - published by Huntington News Network,
October 1, 2017
Unlawful actions and misconduct by rogue police officers are creating a serious negative image for law
enforcement and a significant and unbudgeted financial expense for the governments they serve.
For years, police who protect and serve were held in the highest regard by the public. However, because
of social media and the Internet a negative story about police misconduct today instantly becomes national
news across the country and throughout the world.

ISSUES FACING COLLEGE SPORTS - A white paper looks at Title IX, the Glass Ceiling
Initiative, Equal Pay Act, Clery Act, and tuition transparency as they affect college sports.

Ever Wonder What Congress Is Doing?, published by O'Dwyer June 8, 2017
If you ever wonder why Congress is in such a mess just try to get a response from someone in
the office of Sen. Diane Feinstein (D-Calif.). For a follow-up story and white paper I am writing, I
was ready to praise the Senator but first had some questions for her. I tried for more than a week with no

It's Time to Buy Made in the USA, published O'Dwyer November 22, 2016 and Huntington News
Network, November 23, 2016
The American apparel industry is a $250 billion a year market and 98 percent of clothing in the U.S. is now
being manufactured in foreign countries. Colleges and universities, professional sports teams, private clubs
and other organizations have an opportunity to change that and create jobs in this country. ...

Is Common Courtesy Dying?, published August 2, 2016 by O'Dwyer and Huntington News
For 10 years journalists have been writing and talking about more people becoming rude every day.
We now have a generation that does not understand or practice the basics of old fashioned common
courtesy. They obviously never learned from their parents and their children will not learn from them,
making things even worse in the future.

Political Correctness: The Latest Generic Crisis, published March 14, 2016 by O'Dwyer's and Huntington News
Network and March 17, 2016 by Caribbean News Now!
I’ve authored two books on crisis management and communications and in both I cite five crises as being generic to any
company, organization and institution. Today there is a sixth: political correctness. If someone feels offended for virtually
any reason this now can exacerbate into a crisis. Colleges and universities seem to be under the greatest pressure for
change and many have been very quick to respond to any protest. For years the five generic crises were ...

Is Seattle Broken?, published July 21, 2015
Its 1962 World’s Fair transformed Seattle into a world-class city and established the city’s future in technology and as a
portal to the Pacific Rim. Unfortunately, years of inadequate and poor leadership with little or no vision has created
numerous problems this Emerald City now has to face. It has become more like Oz run by the Wicked Witch of the West.
The city is the fifth worse in the U.S. regarding traffic congestion combined with it being one of the fastest growing cities
in the country. Countless potholes wreak havoc on automobiles and are an added cost of living here. Housing is
becoming increasingly unaffordable. There are too many homeless. Income disparity increases every year.
Infrastructure construction projects are behind schedule and over budget. Off-street parking in single family
neighborhoods is rapidly become scarce. ...

NFL Has Become Magnet for Crises, published June 17, 2015 by O'Dwyer's, http://www.odwyerpr.
For the past year the busiest executive at the National Football League has to be the person responsible for crisis
management and communications. The NFL has been besieged with players, staff and even owners involved in
domestic violence, sexual assault, drugs, rules violations, sportsmanship, obstruction of investigations, and even
murder. And the most recent crisis is the story of the NFL and 14 teams receiving $5.4 million between 2011 and 2014
to honor members of the U.S. Military..

Customer Service Is Non-Existent In Government, published June 13, 2015 by Huntington News Network,
Customer service is an oxymoron in government at all levels: federal, state, county and city. It is getting so bad that soon
it will be non-existent. I applauded Rep. Henry Cuellar (R-Texas) when he recognized this and introduced the
Government Customer Service Improvement Act which passed the U.S. House of Representatives on September 11,
2012. His bill is a sad commentary on society today that legislation is needed to remind public servants to practice good
old fashioned common courtesy and to combat their rudeness, inefficiency and incompetency....

Hot Rod Hundley - You Gotta Love Him Baby!
Friends and family of Rodney Clark Hundley will gather here tomorrow (Saturday, April 4) morning to celebrate the life of
this great basketball legend.  Better known as Hot Rod, he pleased, thrilled and entertained West Virginia University and
Lakers fans much to the dismay of opposing players and coaches. Basketball will never see another Hot Rod Hundley.  
He is a one-of-a-kind.  I first met him in March 1954 during the Southern Conference basketball tournament in
Morgantown, W.Va.  I was sports information director for William & Mary and working at the press table.  Rod sat next to
me during a couple of the games and introduced himself. ...

Book Review: Ball or Bands: A Serious, Honest Discussion About the Role of Football in Schools, published
February 8, 2015 by Huntington News Network
In the months ahead I believe the book “Ball or Bands” will provoke a great deal of controversial discussion during school board meetings
across the U.S. In the months ahead I believe the book “Ball or Bands” will provoke a great deal of controversial discussion. This book
should be a “must read” for every member of a local community school board. I recommend it also be on the reading lists of school
educators and leaders in higher education ....

Book Review: Privatization and the Public Good: Public Universities in the Balance: The Higher Education Crisis
Gets Worse, published January 14, 2015 by Huntington News Network
Our nation’s colleges and universities have been in a crisis mode for many years and according to Matthew T. Lambert
since no one can agree on the problems, finding the solutions is nearly impossible. Lambert, who is vice president for
university advancement at The College of William & Mary, did intense and comprehensive research before writing this
book including interviews with more than 150 lawmakers and senior executives in higher education.  It is no wonder the
nation’s public colleges and universities are in turmoil when he writes: “… very few of the state legislators and governors
interviewed were deeply knowledgeable about higher education or the issues impacting our colleges and universities.”

Sports Need Independent Oversight, published October 22, 2014 by Huntington News Network and Caribbean
News Now!
If sports organizations, leagues and teams want to insure equal disciplinary justice when athletes, coaches and
administrators behave badly they need to create independent committees to take this responsibility. Sexual assault,
rape, domestic violence, DUI and other violent and disreputable acts are becoming all too frequent by athletes and
others in sports.  Or at least they are publicly known today and may have not been reported in past years.  Recent
violence by National Football League players opened the door for the media ...  

National Do Not Call Registry: A Model for Other Federal Agencies, published July 25, 2011 by Huntington News
Remember how irritating it was when you had just taken your first bite of dinner and then the telephone rang? Or it was
in the last few minutes of a tied football or basketball game you were watching and your favorite team was poised to win?
But just in case it might be something important, you answered the phone, and a telemarketer began talking at you with
an unsolicited sales pitch. ...

BOOK REVIEW: "West by West': Basketball Superstar Jerry West Tells It All, published by Huntington News
Network, November 8, 2011
When people write their autobiographies or authorize a biography to be written about their lives most only emphasize
their achievements and the best things that have happened.  Few ever reveal the dark side of their lives.
Not so with basketball superstar Jerry West.  In “West by West – My Charmed, Tormented Life” ( Little, Brown and
Company, 352 pages, $27.99) he tells it all – the good, the bad and the ugly.  As I was reading the book, I thought of
myself as a therapist listening to him talk and taking notes. ...

Customer Service An Oxymoron For the Z Generation of Geeks, published July 19, 2011 by Huntington News
Network and July 20, 2011 by Caribbean News Now!
Why is it the geeks responsible for the Internet technology have no sense of customer service?  You would think that
anyone employed in social media would have basic communications skills and know that you return every phone call and
answer every letter, email and fax.  We’ve had baby boomers, the X generation, and the Y generation.  I’ve labeled this
generation of geeks the Z-generation: Z  for zero.  Zero knowledge of customer service.  Zero ability to communicate.  
Their knowledge of customer service is ... .

Celeb Handlers, Gate Guardians Do Disservice to Their Clients, Need Crisis Communications Help, published
June 2, 2011 by Huntington News Net, July 7 by The Crisis Manager
Shakespeare wrote in Henry VI, “The first thing we do, let’s kill all the lawyers." With a proliferation of crises involving
entertainers and sports stars I believe you can add agents and PR flacks to Shakespeare’s wish list. The people who
are paid to protect their clients and give them the best possible advice, all too often are just not qualified to do so. I
spent a significant part of ....

More Is Less In Washington, published May 24, 2010 by Jack O'Dwyer's Newsletter and Huntington News Network
The federal government in Washington, D.C. is overflowing with employees.  Departments and agencies responsible for
oversight and enforcement are doing neither these days.  And Congressional staffs, paid for by taxpayers, are larger
than ever before. ...

Haiti Needs U.S. Housing Design and Systems Now, published May issue of Automated Builder and published May
13, 2010 by
Caribbean Net News and Huntington News Network
Since the disastrous 7.0 magnitude earthquake on January 12 that devastated Haiti and killed more than 230,000
people, millions of dollars have poured into the country for food, medicine, medical help, and relief. Today more than two
million people are homeless and hundreds of thousands of Haitians are living in 75 tent camps in and around Port-au-
Prince.  Scores of relief organizations and charity agencies ...

SEC and Congress Knew About Porno Problems November 2008, published by Huntington News Network, May 1,
The furor in the news about senior employees of the Securities and Exchange Commission watching pornography
instead of doing their jobs is not new news.  It was first disclosed in the semi-annual SEC Inspector General's September
2008 report to Congress that was made public the day after Thanksgiving. ...

Government Spokesmen Are Paid to Speak, published by O'Dwyers Public Relations News, April 30, 2008
Government spokespeople have an obligation to the taxpaying public to speak to the media when asked to do so. ...

Will People Ever Trust Banks Again?, Published by Huntington News Network September 28,
September 29, and
Caribbean Net News, September 30, 2009
Banking once was a trusted and respected business.  Even after the multitude of bank failures during the Great
Depression of the 1930s and the savings and loan crises of the 1980s and 1990s, bankers were the pillars of their local
communities. What banking and financial institutions need today is a modern-day George Bailey, the role played by
Jimmy Stewart in the 1946 movie, “It’s a Wonderful Life.”  He had the respect and trust ...

Too Much Personal Information on the Internet Could Lead to Identity Theft, published by Caribbean Net News
and Huntington News Network, June 16, 2009
I don’t twit.  I don’t even tweet.  I un-linked from linked-in.  After being Plaxoed, I unsubscribed.  I resented being tagged
by  Instead of Facebook, I have my own website. These websites may work for many people because it is a
way to network and stay connected.  However, I have found they are very quick to send out information you may not
want others to know. ...

Fight Back When Wronged   
This is a three-part series about how to fight back when wronged or maligned, the aspects of libel and criminal libel, and
how the media have double standards of reporting when it comes to athletes, entertainers and celebrities.  
by Huntington News Network and Caribbean Net News, May 4, 5 and 6, 2009, and Crisis Manager, December 21,
Part 1 - When wronged or defamed, get an immediate correction
Part 2 - Libel: It's what you say and when and where you say it
Part 3 - Does the media have a double standard when it comes to athletes, entertainers and public figures?

Value of Higher Education a Bargain for West Virginians, published  April 29, 2009 by Huntington News Network
Everybody loves a bargain - especially in tough economic times.  West Virginians are very fortunate to have exceptional
education values at two of their great public universities - Marshall University and West Virginia University..

Ethics, Integrity, Loyalty Needed In Higher Education, published by Huntington News Network, February 19, 2008
and Caribbean Net News, February 20, 2008
Colleges and universities once were considered the bastions of ethics, integrity, loyalty and commitment.  Regrettably,  
too many presidents and chancellors today no longer embody or practice these qualities when it comes to intercollegiate
sports.   Every year football and basketball coaches are proselytized and enticed to breach their contracts at one
institution so they can hopefully produce a championship season at another.  It is greed and to win at all cost.  . . .

Writers Guild Missed Great PR Opportunity - Could Learn From Actors, published by Huntington News Network,
O', and Caribbean Net News, January 9, 2007
The Writers Guild of America missed a great public relations opportunity this week when it forced the cancellation of the
annual Golden Globes event.  The writers had an opportunity to make a statement, have the biggest names in
Hollywood tell their side of story on television and win big time in the court of public opinion. Hopefully, the Los Angeles
smog will not blur the vision of the members if they are thinking about creating a boycott or forcing the cancellation of
the 80th annual Academy Awards on February 24...

Dubai - The Country Built By American Consumption published by Huntington News Network, May 18, 2007 and
Jack O'Dwyer's
In the 1930s when Yankee Stadium was built in the Bronx borough of New York City, a sportswriter labeled it “The House
That Ruth Built” in honor of baseball’s Babe Ruth.   One visit to Dubai, with its virtually incalculable wealth and obscene
and blatant extravagance, and one could easily call this “The Country Built By American Consumption.

Why Can't the U.S. Learn From Other Countries?, published by Jack O'Dwyer's Newsletter and Huntington News
Network, June 18, 2007
I just returned from a six-week trip with stops in Canada, Asia, Indonesia, Europe and the United Kingdom.  Members of
Congress and those in the Bush administration in Washington could learn much from some of the places I visited.  It was
very discouraging to read editorials and commentaries and see the political cartoons in newspapers and magazines and
listen to television commentators continually criticize the U.S. for our diplomatic and foreign policy and being in Iraq.

Thank You DMA, For A No Junk Mail List, published by Huntington News Network, January 22, 2008
For years I have complained about getting too much mail I didn’t want.  Especially catalogs. Some companies even sent
me two or three identical copies. And, even when I moved to another city they still found a way to catch up with me and
clutter my mailbox.  For years I have advocated what I call a “No Junk Mail Registry.”

It's Time for a 'No Junk Mail Registry' published by Huntington News Network, November 5, 2006
f you're like me, you probably get too much junk mail.  And this being a busy time of the year, with upcoming holidays,
you're probably inundated with gift catalogs. ...

Fact or Fiction?  Television News, News Magazines and Primetime Dramas, published by Huntington News
Network, July 9, 2006
, from an updated and revised guest opinion originally published May 8, 2002 in the Arizona
Daily Star, Tucson
We live today in an information society.  The American public is saturated with information from the media and the
Internet.  And, it is getting harder and harder to separate fact from fiction. ...

Higher Education Can Take A Lesson From WVU, published by Huntington News Network, May 7, 2006
America's colleges and universities could take a lesson from West Virginia University on the message that needs to be
communicated to the general public.  Millions of dollars of free advertising time went to waste during the recent NCAA
"March Madness" basketball tournament.  If the NCAA, various conferences and colleges and universities wanted to win
public financial support for higher education, they lost. ...

Mr. Chertoff: Please Get Your Act Together!, published by Huntington News Network, October 17, 2006
Every time I fly, I question whether I am as safe as I was before 9/11 because of all of the confusion getting to my seat
on the plane. I pray that my flight crew and air traffic controllers know what they are doing better than the security
screeners. ...

Who Do You Want Running Your Company?, published by Huntington News Network, March 25, 2006,
If you are a CEO of a company would you want someone not qualified and not associated with the company to dictate
your future?  And, if you own stock in a public company, would you want this person telling management what it should
and should not be doing?  Unfortunately, this happens every day.  It affects the trade price of public stocks.  Individuals
in the research departments ...

Television Primetime Now a Market For Issues, published by PR Week, September 2, 2005
For years companies have sought to place their products on primetime television programs and in feature films. A few
seconds of exposure on a popular drama or comedy series can be worth as much as $500,000 based on the cost of a
30-second commercial. ..
. If you ever wonder why Congress is in such a mess just try to get a response from someone in
the office
of Sen. Diane Feinstein (D-Calif.). For a follow-up story and white paper I am writing, I was ready to praise
the Senator but first had some questions for her. I tried for more than a week with no success.