Commentaries and Op/Eds     

I believe that those of us who have had the benefit of foreign travel have an obligation to share what we
think we know with our fellow citizens.
-- William Jefferson Clinton

EVER WONDER WHAT CONGRESS IS DOING?

by Rene A. Henry                  Published June 8, 2017 by O'Dwyer

If you ever wonder why Congress is in such a mess just try to get a response from someone in the office
of Sen. Diane Feinstein (D-Calif.). For a follow-up story and white paper I am writing, I was ready to praise
the Senator but first had some questions for her. I tried for more than a week with no success.

When Sen. Feinstein learned that some of the National Governing Bodies of sports as well as the U.S.
Olympic Committee (USOC) failed to report potential sexual abuse criminal activity covered by existing
laws, last month she introduced the Protecting Young Victims from Sexual Abuse Act, known as the Safe
Sport Act. The new legislation amends the Ted Stevens Olympic and Amateur Sports Act (Sports Act) and
requires that all allegations of sex abuse be promptly reported to local or federal law enforcement. When
the House of Representatives passed the bill, she said “It’s great news the House has passed companion
legislation to my bill to protect young athletes from sexual abuse. … We must do all we can to protect
children.”

I was ready to compliment Sen. Feinstein and the House for their good intentions but they failed in
execution because the legislation protects only those children in Olympic or eligible to be Olympic sports.
Since the legislation amends the Sports Act I contacted Michael Harrigan who directed the President’s
Commission on Olympic Sports (PCOS). The Sports Act was based 100% on the report of the PCOS
in 1977. He was one of the few authors of the Sports Act and was solely responsible for developing the
strategy that led to it.

It is regrettable that neither Sen. Feinstein or anyone on her staff talked to Mr. Harrigan. “The National
Governing Bodies of the sports involved and the USOC already have the authority and responsibility to
report any alleged sexual abuse complaint to the police but some of the NGBs and some at the USOC
did not understand that as they overwhelmingly misinterpreted key provisions in the original Act” he said.
“Candidly, the same result could be achieved by better education inside the USOC and by amending the
USOC’s organic documents to make it crystal clear that potential sexual abuse activity, and other potential
crimes must be reported promptly to appropriate authorities.”

Several times over two days I called her main number, 202-224-3841 and received a recorded message
“We are experiencing a high volume of calls. You can hold for two minutes and then will be disconnected.
Please call back later.” Press releases from her office failed to list any name or contact information. And
that is customer service? Customer service is an oxymoron in government that it is getting so bad that
soon it will be non-existent.

The Los Angeles field office did give me the 202-223-9629 main number of the press office but no email
contacts. Things got worse when a woman named Sidney told me that Ashley Shapitl, the press secretary,
was out and it was their policy to not give anyone her phone number or email address. She also had no
idea who the legislative assistant was for the Senator. After playing a game of 20 questions, Sidney said
“someone will be in contact with you.” Sidney refused to even give me her own email address so I could
send her my questions that she could forward to her boss and the legislative assistant. I am still waiting
for someone in Sen. Feinstein’s press office or staff to call or email me.

This behavior of Sen. Feinstein’s office could be yet another reason why Congress gets nothing
accomplished, even on non-partisan issues. No one wants to be available, responsible for accountable.
Rep. Henry Cuellar (R-Texas) recognized this when he introduced the Government Customer Service
Improvement Act in 2012. His bill is a sad commentary on society today that legislation is needed to
remind public servants to practice good old fashioned common courtesy and to combat their rudeness,
inefficiency, lack of professionalism, and incompetency.

Maybe the libertarians are right – if the government employees can’t do their jobs simply eliminate them
and cut the budget.



Selected Op/Eds and Commentaries

To access any of the following, click on the headline ..

Ever Wonder What Congress Is Doing?, published by O'Dwyer June 8, 2017
If you ever wonder why Congress is in such a mess just try to get a response from someone in
the office of Sen. Diane Feinstein (D-Calif.). For a follow-up story and white paper I am writing, I
was ready to praise the Senator but first had some questions for her. I tried for more than a week with no
success.


It's Time to Buy Made in the USA, published O'Dwyer November 22, 2016 and Huntington News
Network, November 23, 2016
The American apparel industry is a $250 billion a year market and 98 percent of clothing in the U.S. is now
being manufactured in foreign countries. Colleges and universities, professional sports teams, private clubs
and other organizations have an opportunity to change that and create jobs in this country. ...

Is Common Courtesy Dying?, published August 2, 2016 by O'Dwyer and Huntington News
Network
For 10 years journalists have been writing and talking about more people becoming rude every day.
We now have a generation that does not understand or practice the basics of old fashioned common
courtesy. They obviously never learned from their parents and their children will not learn from them,
making things even worse in the future.

Political Correctness: The Latest Generic Crisis, published March 14, 2016 by O'Dwyer's and Huntington News
Network and March 17, 2016 by Caribbean News Now!
I’ve authored two books on crisis management and communications and in both I cite five crises as being generic to any
company, organization and institution. Today there is a sixth: political correctness. If someone feels offended for virtually
any reason this now can exacerbate into a crisis. Colleges and universities seem to be under the greatest pressure for
change and many have been very quick to respond to any protest. For years the five generic crises were ...

Is Seattle Broken?, published July 21, 2015
Its 1962 World’s Fair transformed Seattle into a world-class city and established the city’s future in technology and as a
portal to the Pacific Rim. Unfortunately, years of inadequate and poor leadership with little or no vision has created
numerous problems this Emerald City now has to face. It has become more like Oz run by the Wicked Witch of the West.
The city is the fifth worse in the U.S. regarding traffic congestion combined with it being one of the fastest growing cities
in the country. Countless potholes wreak havoc on automobiles and are an added cost of living here. Housing is
becoming increasingly unaffordable. There are too many homeless. Income disparity increases every year.
Infrastructure construction projects are behind schedule and over budget. Off-street parking in single family
neighborhoods is rapidly become scarce. ...

NFL Has Become Magnet for Crises, published June 17, 2015 by O'Dwyer's, http://www.odwyerpr.
com/story/public/4792/2015-06-17/nfl-has-become-magnet-for-crisis.html
For the past year the busiest executive at the National Football League has to be the person responsible for crisis
management and communications. The NFL has been besieged with players, staff and even owners involved in
domestic violence, sexual assault, drugs, rules violations, sportsmanship, obstruction of investigations, and even
murder. And the most recent crisis is the story of the NFL and 14 teams receiving $5.4 million between 2011 and 2014
to honor members of the U.S. Military..
..

Customer Service Is Non-Existent In Government, published June 13, 2015 by Huntington News Network,
http://www.huntingtonnews.net/115801
Customer service is an oxymoron in government at all levels: federal, state, county and city. It is getting so bad that soon
it will be non-existent. I applauded Rep. Henry Cuellar (R-Texas) when he recognized this and introduced the
Government Customer Service Improvement Act which passed the U.S. House of Representatives on September 11,
2012. His bill is a sad commentary on society today that legislation is needed to remind public servants to practice good
old fashioned common courtesy and to combat their rudeness, inefficiency and incompetency....

Hot Rod Hundley - You Gotta Love Him Baby!
Friends and family of Rodney Clark Hundley will gather here tomorrow (Saturday, April 4) morning to celebrate the life of
this great basketball legend.  Better known as Hot Rod, he pleased, thrilled and entertained West Virginia University and
Lakers fans much to the dismay of opposing players and coaches. Basketball will never see another Hot Rod Hundley.  
He is a one-of-a-kind.  I first met him in March 1954 during the Southern Conference basketball tournament in
Morgantown, W.Va.  I was sports information director for William & Mary and working at the press table.  Rod sat next to
me during a couple of the games and introduced himself. ...

Book Review: Ball or Bands: A Serious, Honest Discussion About the Role of Football in Schools, published
February 8, 2015 by Huntington News Network
In the months ahead I believe the book “Ball or Bands” will provoke a great deal of controversial discussion during school board meetings
across the U.S. In the months ahead I believe the book “Ball or Bands” will provoke a great deal of controversial discussion. This book
should be a “must read” for every member of a local community school board. I recommend it also be on the reading lists of school
educators and leaders in higher education ....

Book Review: Privatization and the Public Good: Public Universities in the Balance: The Higher Education Crisis
Gets Worse, published January 14, 2015 by Huntington News Network
Our nation’s colleges and universities have been in a crisis mode for many years and according to Matthew T. Lambert
since no one can agree on the problems, finding the solutions is nearly impossible. Lambert, who is vice president for
university advancement at The College of William & Mary, did intense and comprehensive research before writing this
book including interviews with more than 150 lawmakers and senior executives in higher education.  It is no wonder the
nation’s public colleges and universities are in turmoil when he writes: “… very few of the state legislators and governors
interviewed were deeply knowledgeable about higher education or the issues impacting our colleges and universities.”

Sports Need Independent Oversight, published October 22, 2014 by Huntington News Network and Caribbean
News Now!
If sports organizations, leagues and teams want to insure equal disciplinary justice when athletes, coaches and
administrators behave badly they need to create independent committees to take this responsibility. Sexual assault,
rape, domestic violence, DUI and other violent and disreputable acts are becoming all too frequent by athletes and
others in sports.  Or at least they are publicly known today and may have not been reported in past years.  Recent
violence by National Football League players opened the door for the media ...  

National Do Not Call Registry: A Model for Other Federal Agencies, published July 25, 2011 by Huntington News
Network
Remember how irritating it was when you had just taken your first bite of dinner and then the telephone rang? Or it was
in the last few minutes of a tied football or basketball game you were watching and your favorite team was poised to win?
But just in case it might be something important, you answered the phone, and a telemarketer began talking at you with
an unsolicited sales pitch. ...

BOOK REVIEW: "West by West': Basketball Superstar Jerry West Tells It All, published by Huntington News
Network, November 8, 2011
When people write their autobiographies or authorize a biography to be written about their lives most only emphasize
their achievements and the best things that have happened.  Few ever reveal the dark side of their lives.
Not so with basketball superstar Jerry West.  In “West by West – My Charmed, Tormented Life” ( Little, Brown and
Company, 352 pages, $27.99) he tells it all – the good, the bad and the ugly.  As I was reading the book, I thought of
myself as a therapist listening to him talk and taking notes. ...

Customer Service An Oxymoron For the Z Generation of Geeks, published July 19, 2011 by Huntington News
Network and July 20, 2011 by Caribbean News Now!
Why is it the geeks responsible for the Internet technology have no sense of customer service?  You would think that
anyone employed in social media would have basic communications skills and know that you return every phone call and
answer every letter, email and fax.  We’ve had baby boomers, the X generation, and the Y generation.  I’ve labeled this
generation of geeks the Z-generation: Z  for zero.  Zero knowledge of customer service.  Zero ability to communicate.  
Their knowledge of customer service is ... .

Celeb Handlers, Gate Guardians Do Disservice to Their Clients, Need Crisis Communications Help, published
June 2, 2011 by Huntington News Net, July 7 by The Crisis Manager
Shakespeare wrote in Henry VI, “The first thing we do, let’s kill all the lawyers." With a proliferation of crises involving
entertainers and sports stars I believe you can add agents and PR flacks to Shakespeare’s wish list. The people who
are paid to protect their clients and give them the best possible advice, all too often are just not qualified to do so. I
spent a significant part of ....

More Is Less In Washington, published May 24, 2010 by Jack O'Dwyer's Newsletter and Huntington News Network
The federal government in Washington, D.C. is overflowing with employees.  Departments and agencies responsible for
oversight and enforcement are doing neither these days.  And Congressional staffs, paid for by taxpayers, are larger
than ever before. ...

Haiti Needs U.S. Housing Design and Systems Now, published May issue of Automated Builder and published May
13, 2010 by
Caribbean Net News and Huntington News Network
Since the disastrous 7.0 magnitude earthquake on January 12 that devastated Haiti and killed more than 230,000
people, millions of dollars have poured into the country for food, medicine, medical help, and relief. Today more than two
million people are homeless and hundreds of thousands of Haitians are living in 75 tent camps in and around Port-au-
Prince.  Scores of relief organizations and charity agencies ...

SEC and Congress Knew About Porno Problems November 2008, published by Huntington News Network, May 1,
2008
The furor in the news about senior employees of the Securities and Exchange Commission watching pornography
instead of doing their jobs is not new news.  It was first disclosed in the semi-annual SEC Inspector General's September
2008 report to Congress that was made public the day after Thanksgiving. ...

Government Spokesmen Are Paid to Speak, published by O'Dwyers Public Relations News, April 30, 2008
Government spokespeople have an obligation to the taxpaying public to speak to the media when asked to do so. ...

Will People Ever Trust Banks Again?, Published by Huntington News Network September 28, odwyerpr.com
September 29, and
Caribbean Net News, September 30, 2009
Banking once was a trusted and respected business.  Even after the multitude of bank failures during the Great
Depression of the 1930s and the savings and loan crises of the 1980s and 1990s, bankers were the pillars of their local
communities. What banking and financial institutions need today is a modern-day George Bailey, the role played by
Jimmy Stewart in the 1946 movie, “It’s a Wonderful Life.”  He had the respect and trust ...

Too Much Personal Information on the Internet Could Lead to Identity Theft, published by Caribbean Net News
and Huntington News Network, June 16, 2009
I don’t twit.  I don’t even tweet.  I un-linked from linked-in.  After being Plaxoed, I unsubscribed.  I resented being tagged
by Tagged.com.  Instead of Facebook, I have my own website. These websites may work for many people because it is a
way to network and stay connected.  However, I have found they are very quick to send out information you may not
want others to know. ...

Fight Back When Wronged   
This is a three-part series about how to fight back when wronged or maligned, the aspects of libel and criminal libel, and
how the media have double standards of reporting when it comes to athletes, entertainers and celebrities.  
Published
by Huntington News Network and Caribbean Net News, May 4, 5 and 6, 2009, and Crisis Manager, December 21,
2009.
Part 1 - When wronged or defamed, get an immediate correction
Part 2 - Libel: It's what you say and when and where you say it
Part 3 - Does the media have a double standard when it comes to athletes, entertainers and public figures?

Value of Higher Education a Bargain for West Virginians, published  April 29, 2009 by Huntington News Network
Everybody loves a bargain - especially in tough economic times.  West Virginians are very fortunate to have exceptional
education values at two of their great public universities - Marshall University and West Virginia University..
..

Ethics, Integrity, Loyalty Needed In Higher Education, published by Huntington News Network, February 19, 2008
and Caribbean Net News, February 20, 2008
Colleges and universities once were considered the bastions of ethics, integrity, loyalty and commitment.  Regrettably,  
too many presidents and chancellors today no longer embody or practice these qualities when it comes to intercollegiate
sports.   Every year football and basketball coaches are proselytized and enticed to breach their contracts at one
institution so they can hopefully produce a championship season at another.  It is greed and to win at all cost.  . . .

Writers Guild Missed Great PR Opportunity - Could Learn From Actors, published by Huntington News Network,
O'dwyerpr.com, and Caribbean Net News, January 9, 2007
The Writers Guild of America missed a great public relations opportunity this week when it forced the cancellation of the
annual Golden Globes event.  The writers had an opportunity to make a statement, have the biggest names in
Hollywood tell their side of story on television and win big time in the court of public opinion. Hopefully, the Los Angeles
smog will not blur the vision of the members if they are thinking about creating a boycott or forcing the cancellation of
the 80th annual Academy Awards on February 24...

Dubai - The Country Built By American Consumption published by Huntington News Network, May 18, 2007 and
Jack O'Dwyer's
Newsletter
In the 1930s when Yankee Stadium was built in the Bronx borough of New York City, a sportswriter labeled it “The House
That Ruth Built” in honor of baseball’s Babe Ruth.   One visit to Dubai, with its virtually incalculable wealth and obscene
and blatant extravagance, and one could easily call this “The Country Built By American Consumption.


Why Can't the U.S. Learn From Other Countries?, published by Jack O'Dwyer's Newsletter and Huntington News
Network, June 18, 2007
I just returned from a six-week trip with stops in Canada, Asia, Indonesia, Europe and the United Kingdom.  Members of
Congress and those in the Bush administration in Washington could learn much from some of the places I visited.  It was
very discouraging to read editorials and commentaries and see the political cartoons in newspapers and magazines and
listen to television commentators continually criticize the U.S. for our diplomatic and foreign policy and being in Iraq.

Thank You DMA, For A No Junk Mail List, published by Huntington News Network, January 22, 2008
For years I have complained about getting too much mail I didn’t want.  Especially catalogs. Some companies even sent
me two or three identical copies. And, even when I moved to another city they still found a way to catch up with me and
clutter my mailbox.  For years I have advocated what I call a “No Junk Mail Registry.”

It's Time for a 'No Junk Mail Registry' published by Huntington News Network, November 5, 2006
I
f you're like me, you probably get too much junk mail.  And this being a busy time of the year, with upcoming holidays,
you're probably inundated with gift catalogs. ...

Fact or Fiction?  Television News, News Magazines and Primetime Dramas, published by Huntington News
Network, July 9, 2006
, from an updated and revised guest opinion originally published May 8, 2002 in the Arizona
Daily Star, Tucson
We live today in an information society.  The American public is saturated with information from the media and the
Internet.  And, it is getting harder and harder to separate fact from fiction. ...

Higher Education Can Take A Lesson From WVU, published by Huntington News Network, May 7, 2006
America's colleges and universities could take a lesson from West Virginia University on the message that needs to be
communicated to the general public.  Millions of dollars of free advertising time went to waste during the recent NCAA
"March Madness" basketball tournament.  If the NCAA, various conferences and colleges and universities wanted to win
public financial support for higher education, they lost. ...

Mr. Chertoff: Please Get Your Act Together!, published by Huntington News Network, October 17, 2006
Every time I fly, I question whether I am as safe as I was before 9/11 because of all of the confusion getting to my seat
on the plane. I pray that my flight crew and air traffic controllers know what they are doing better than the security
screeners. ...

Who Do You Want Running Your Company?, published by Huntington News Network, March 25, 2006,
If you are a CEO of a company would you want someone not qualified and not associated with the company to dictate
your future?  And, if you own stock in a public company, would you want this person telling management what it should
and should not be doing?  Unfortunately, this happens every day.  It affects the trade price of public stocks.  Individuals
in the research departments ...

Television Primetime Now a Market For Issues, published by PR Week, September 2, 2005
For years companies have sought to place their products on primetime television programs and in feature films. A few
seconds of exposure on a popular drama or comedy series can be worth as much as $500,000 based on the cost of a
30-second commercial. ..
. If you ever wonder why Congress is in such a mess just try to get a response from someone in
the office
of Sen. Diane Feinstein (D-Calif.). For a follow-up story and white paper I am writing, I was ready to praise
the Senator but first had some questions for her. I tried for more than a week with no success.